Slendor

Returns & Exchanges

Wrong size, wrong color, or the chair does not fit the porch — the return runs through the store that shipped it.

Who Handles the Return

Because the sale, the payment and the box all belong to our retail partner, the return does too. We never receive your money and never receive your parcel, so we cannot issue a refund, send a label, or reserve a replacement. Start the return in the order itself, inside your partner account — that is the only route that ends in a refund.

The 30-Day Window

Our partner’s standard window is 30 days from delivery for most home and outdoor gear, measured from delivery rather than from purchase. Some categories run longer, a few run shorter, and the exact terms sit on the order page you are returning from. Fold the item back down and use the original box: gear that has clearly lived outdoors for a season is past returning, while a chair unfolded once on the living-room floor is not.

How It Works

  1. Open the order in your account at the partner store and choose the return option.
  2. Pick the reason and the outcome you want — refund or replacement.
  3. Print or scan the label the store issues, then drop the box off at one of their points.
  4. The refund goes back to the method you paid with, on the partner’s timetable.

Exchanges

Beige instead of wine red, XL instead of XXL, an 18 x 48 liner instead of 14 x 30? There is no exchange to arrange with us: return the first item through the partner and order the one you want. If you are unsure which that is, ask us before you buy — sizing, load ratings and liner fit are exactly what this catalog is for.

Damaged or Defective

A bent frame out of the box, a recline lock that will not hold, a press that does not heat — photograph it and open the claim from the order at the partner store. Their buyer protection covers it, and photos attached to the order are what settles the case.

What We Can Do

Tell you which chair takes which weight, how a cot packs down, which liner size fits a wire shelf, and what a 5-in-1 press actually includes — before you spend anything. If a price or a specification on this site is wrong, write in and we will correct the listing.